The rules we work under

1. Agreement

These Terms & Conditions (“Terms”) govern use of the CloudOps24 website and, together with any signed statement-of-work, contract or quote, the services provided by CLOUDOPS24 of Venture Drive, 384-E, Johar Town, Lahore, Pakistan. By using our website or engaging our services, you agree to these Terms. If you represent an organisation, you confirm you are authorised to bind it.

2. Our services

We provide consultancy, build & migration, run & operate and outsourcing services across cloud, data-center, storage, security, enterprise software, surveillance, communications and AI — including managed services under SLA, business process outsourcing, and our 24RACK appliance with local and sovereign AI. Scope, fees and service levels are set per engagement, not assumed from generic marketing content on this site.

3. Use of the website

• You may browse and interact with the site for lawful purposes related to evaluating and using our services.
• You may not scrape, resell, redistribute or build competing services from site content, product details or pricing.
• You may not compromise, probe or disrupt the site, its infrastructure or its visitors.

4. AI features and outputs

• AI outputs (summaries, agents, analytics, predictions, voice responses) are machine-generated and not guaranteed accurate, complete or error-free.
• Critical or consequential decisions made from AI outputs require human review, as agreed in your engagement.
• You must not use our AI features to generate content that is unlawful, defamatory, deceptive, dangerous, or that infringes third-party rights.
• We deploy AI on your infrastructure wherever required (including air-gapped sovereign mode) and do not train our models on your data — see the Privacy Policy.

5. Your responsibilities

• Provide accurate information, approvals and access needed to deliver services.
• Maintain the security of accounts and credentials for systems you control.
• Ensure you are lawfully entitled to provide us any third-party data involved in the work.
• Cooperate in change, maintenance and incident response windows as agreed.

6. Fees and payment

Fees are per your quote or contract — typically a one-time charge (OTC) plus recurring management/SLA fees (e.g. 24RACK SLA subscriptions). Invoices are payable on the stated terms; late payment may suspend services. Prices exclude taxes unless stated. We may update quoted product tiers from time to time with reasonable notice.

7. Intellectual property

• Our tools, platforms, processes and 24RACK hardware/software (including model configurations and dashboards) remain our intellectual property. We grant you a licence to use deliverables for your internal business purposes.
• Your data, documents and client-side systems remain yours (or your third parties’). We acquire no ownership of your content.
• Deployed AI model weights and licensed third-party software remain subject to their own licences.

8. Confidentiality

We treat your business information, architecture, credentials-adjacent details and data as confidential and use them only to deliver and operate your services. This obligation survives termination. We may disclose where required by law, and we commit to notification before disclosure where lawful.

9. Service levels

Where an SLA applies, uptime, response and resolution targets, exclusions and remedy credits are defined in the signed contract. Exclusions include force majeure, acts of government, internet/utility failures outside our control, and issues caused by the client or third parties. This website is not a contractual SLA document.

10. No guarantees about AI

While we design, deploy and operate AI to high standards, no provider can guarantee model behaviour. We exclude liability for outputs that are inaccurate, harmful or unsuitable where human review was available as agreed, and we strongly recommend risk assessment before fully autonomous deployment.

11. Limitation of liability

To the extent permitted by law, our aggregate liability in connection with a service engagement (including AI features) is limited to the fees paid by you for that engagement in the 12 months before the claim. We are not liable for indirect, special, incidental or consequential loss, loss of revenue, profit or data, or for third-party claims, except where exclusion is prohibited by law. Nothing limits liability for fraud, death or personal injury caused by negligence, or other liability that cannot be excluded.

12. Term and termination

Engagements run for the agreed term and renew or continue as contracted. Either party may terminate per the contract’s notice terms. We may suspend services for non-payment or material breach. On termination, we will return or delete client data per the contract and applicable law.

13. Data protection

Personal data is handled under our Privacy Policy. Where we process data as a processor, we act only on your documented instructions and apply technical and organisational safeguards consistent with our 24/7 operations.

14. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Disputes are subject to the exclusive jurisdiction of the courts of Lahore. If any provision is held unenforceable, the remainder stays in effect.

15. Contact

Questions about these Terms?
Email legal@cloudops24.net · Call +92 336 888 44 56
CLOUDOPS24, Venture Drive, 384-E, Johar Town, Lahore, Pakistan.