VOIP & Communication solution
VOIP & Communication Solution
Unified PBX, call center, and communication solution
Next-generation hybrid and unified call center, and PBX solution with feature-rich functionalities, and integrated with PSTN and SIP truncking.
VOIP & Communication Stack
VOIP Layers and Functions
Our advanced VoIP stack meets the varied communication requirements of customers from diverse industries.
Call Center
Advance Call Center Management
Omni Channel Contact Center : High-quality audio, omnichannel outbound communication, predictive dialer, web & mobile chat, omnichannel routing, task management, and contact center automation.
Agent Experience : Contact control panel, unified customer profiles, and skills based routing.
Administration & Reporting : Contact flow builder, real-time & historical analytics, and call recording.
Telephony
Software-based Advance IP-PBX
Soft IP-PBX : Server, virtualized, and hybrid cloud-based IP-PBX design, and deployment.
Benefits : Incredible benefits include: Minimum hardware, flexible & scalable, zero lenience fee, zero downtime, lower circuit cost, multi channel numbers.
Salient Features : Advance features include: Operator Panel, unified communication, unlimited extensions, video conference, voicemail, music-on-hold, IVR & virtual receptionist, call transfers, contact directory, voice recording, and CDRs.
SIP
SIP & IAX Trunking & Connectors
SIP Trunking : Multiple DID/DOD Options, mapping with UAN & TFN, and integration with PABX.
IAX Trunking : IAX trunking for inter office/branch connections.
SIP Connector : Amazon Chime, and other VoIP / SIP providers connections for lower PSTN calling rates.
Integration
Integration and Compatibility
Compatibility : Supports IP, GSM/3G/4G-LTE, T1/E1 PRI, ISDN BRI, E&M, CO (FXO), analog extension (FXS), digital extension (DKP), IP extensions, and mobile Extension.
Integration : Wide range of ERPs, and CRMs Integration.
Pre-Configured Multi-Cloud
IT Solution For Enterprises
24RACK next-generation IT loaded with everything that helps you succeed.
Let's Talk
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